Privacy Policy

Stone & Willow Property Group Ltd takes your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.

1. Who we are

Stone & Willow Property Group Ltd ("Stone & Willow", "we", "us", "our") is the data controller responsible for your personal data. We are a property sourcing business operating in the West Midlands.

• Company: Stone & Willow Property Group Ltd (registered in England & Wales, company no. 16570859)
• Registered address: 128 City Road, London, EC1V 2NX
• Email: laura@stoneandwillowproperty.co.uk
• ICO registration number: ZB943469

2. What data we collect

We only collect data you choose to give us, plus limited technical data needed to run the website. Depending on how you interact with us, this may include:

• Contact details such as your name, email address, phone number and country, when you complete an enquiry form, request our free guide, or book a call.
• Enquiry information you share about your investment goals, budget or property interests.
• Booking details when you schedule a call through our booking provider.
• Technical data such as your IP address, browser type, device and pages visited, collected through cookies and analytics.

3. How we use your data and our lawful basis

Under UK GDPR we must have a lawful basis for processing your data. We rely on the following:

Why we use it	Lawful basis
To respond to your enquiry and provide the information or service you asked for	Legitimate interests / steps prior to entering a contract
To send you the free guide or resource you requested	Consent
To send occasional updates or insights, where you have opted in	Consent
To manage and improve our website and understand how it is used	Legitimate interests
To meet our legal and regulatory obligations	Legal obligation

Where we rely on consent, you can withdraw it at any time by emailing us or using the unsubscribe link in any marketing email.

4. Marketing

If you have opted in, we may send you property insights, market updates and occasional offers by email. Every marketing email includes an unsubscribe link, and you can opt out at any time. We will never sell your data to third parties for their own marketing.

5. Who we share your data with

We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only to the extent needed. These include:

• Website hosting and forms (Netlify) to host this site and process form submissions.
• Call booking (Calendly) to let you schedule a call with us.
• Analytics (Google Analytics) to understand how the website is used.
• Email and productivity tools used to manage correspondence and enquiries.
• Professional advisers such as solicitors or accountants, and regulators, where we are legally required to do so.

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

6. Cookies

This website uses cookies and similar technologies. Essential cookies are needed for the site to function. Analytics cookies help us understand how visitors use the site, and are only set where permitted. You can control or block cookies through your browser settings, though some parts of the site may not work as well if you do.

7. How long we keep your data

We keep your personal data only for as long as we need it. Enquiry and contact data is generally kept for up to 24 months after our last contact, unless you become a client, in which case we keep it for as long as needed to provide our services and to meet our legal obligations. Marketing data is kept until you unsubscribe.

8. How we protect your data

We use appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we take all reasonable steps to protect your information.

9. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data in certain circumstances.
• Object to or restrict how we process your data.
• Withdraw consent at any time, where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise any of these rights, email us at laura@stoneandwillowproperty.co.uk. We will respond within one month.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.